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Cassia S. is a skilled Service Design Transition Manager at RM plc, focusing on enhancing customer experiences during service transitions. Previously, Cassia contributed to Ingram Micro in Customer Success Operations, overseeing global processes and training for Gainsight. As Onboarding Team Manager at CloudBlue PSA, Cassia managed a global team while refining onboarding processes. Cassia's experience includes roles as an Onboarding Specialist at IDEXX, Customer Success Manager at Smart Flow, Emergency Receptionist at Fairfield Animal Hospital, Administrator at Western Bar Systems, Pet Nutrition Advocate at Royal Canin, and Receptionist at Riverside Small Animal Hospital and Central Valley Veterinary Hospital. Educational qualifications encompass an Associate of Arts in Psychology from Okanagan College and an ongoing Associate Certificate in Leadership at the British Columbia Institute of Technology.