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Jo Kite was appointed Chief Customer Officer for the UK Life business in February 2022 having re-joined Royal London in 2021, as Chief Customer Officer Decumulation. A qualified actuary, Jo has extensive experience in financial services having started her career at Aviva, where she held a number of senior management positions in both the UK and Europe. Prior to joining Royal London, Jo was Managing Director at Willis Towers Watsons, leading the Defined Benefit Scottish business, Defined Contribution Consultancy practice, and Master Trust business. She has led marketing, proposition, operations and finance functions at executive levels across platforms, retirement and workplace at Standard Life and, more recently, Royal London.