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Melissa Collins is an accomplished banking professional with extensive experience in branch management and customer service. Currently serving as Vice President and Branch Banking Officer at River Valley Community Bank since December 2019, Melissa leads a team of branch managers, fostering a culture of excellence and ensuring compliance with regulatory standards. Prior to this role, Melissa held various positions at leading financial institutions, including Assistant Vice President at River Valley Community Bank, Manager of Member Services at Coast Central Credit Union, and Relationship Manager at U.S. Bank. Melissa's career is marked by a commitment to enhancing customer relationships, operational efficiency, and staff development, recognized by awards for top performance and exceptional service delivery.