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Mark McCarron has extensive experience in technical support and documentation, currently serving as Technical Support Center Manager at RISO, Inc. since 1995, where responsibilities include managing a technical hotline staff and overseeing technical content creation. Prior roles at RISO included Program Developer, Technical Trainer, and Technical Writer, with a focus on developing technical documentation and web content. Additionally, Mark coordinated a community pick-up skate initiative from 2005 to 2010, handling contracts and fee collection. Earlier experience as a Test Technician at Analogic from 1985 to 1995 complements a strong technical background, supported by an Associate's Degree in Electro Mechanical Technology from North Shore Community College.