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Cynthia M. has extensive experience in visitor services and customer relations, prominently serving in roles such as Visitor Services at the Museum of Natural History and Planetarium since November 2021 and at the RISD Museum since May 2022. Previous positions include Member Relations Case Specialist at AAA Northeast, where Cynthia managed member services and participated in the Diversity, Equity, and Inclusion Collaborative Council. Prior roles also encompass Senior Client Care Agent at Collette, focusing on vacation planning and guest relations, and Visitor Experience Coordinator at the Providence Children's Museum, engaging with visitors and facilitating programs. Cynthia's career in visitor engagement began with positions such as Historical Interpreter at Old Slater Mill and Zoo Education Program Facilitator at Roger Williams Park Zoo. Additionally, a background in youth theater direction and community relations management complements a Bachelor of Arts in Journalism from Ithaca College.