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Robert Bates is a seasoned professional specializing in business development and operational management, currently serving as a Senior Business Development Consultant at Riptide, where the focus is on enhancing customer experiences through SMS text messaging solutions. Prior experience includes a significant tenure at AAA Northern California, Nevada & Utah, spanning two decades, during which Robert held multiple roles such as Manager of ERS Field Services, ERS Field Consultant, Business Analyst, ERS Regional Manager, and General Manager of Care Care Plus. In these positions, Robert was responsible for financial and operational oversight, developed operations for a startup repair division, and managed the highest volume repair location within the AAA Federation.