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Nina Forsberg Mathiesen possesses extensive experience in customer service, operations, and digitalization, currently serving as Head of Customer Support, Operations and Experience at Ringnes AS since August 2019. Previous roles include significant positions at Mathiesen Consulting, where Nina provided consultancy in customer relationship management, process improvement, and digital strategy, and at Telio Telecom as Vice President of Customer Support and Services. With a foundational background in economics from BI Norwegian Business School and additional training in coaching and languages, Nina has effectively managed customer care operations across multiple organizations, demonstrating a strong commitment to enhancing customer experience and operational efficiency.