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Sean Jares is a seasoned professional in the field of contact center solutions and professional services, currently serving as the Director of Professional Services for Contact Center at RingCentral since May 2021. In this role, Sean leads a team of delivery managers and engineers, focusing on enhancing team performance and client satisfaction through effective project implementation and collaboration across multiple departments. Prior to RingCentral, Sean held several key positions at NewVoiceMedia, including Regional Vice President and Senior Professional Services Consultant, where expertise in managing complex contact center implementations was demonstrated. Experience also includes roles at Oracle and RightNow, where Sean specialized in quality assurance and customer-driven solutions. Sean's educational background includes a BS in E-Commerce and Computer Security from Dakota State University.