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Desmond Allen is a seasoned technical professional with extensive experience in Unified Communications and video networking. Currently serving as a Technical Account Manager at RingCentral since April 2021, Desmond supports customers in troubleshooting and training for the UCaaS and CCaaS platforms. Prior roles include being a NOC Engineer at IVCi, a Collaboration Administrator at Antero Resources, and a Video Network Engineer at TeleTech, where Desmond contributed to network incident management and maintained global video network services. Additional experience includes serving as a VNOC/Helpdesk Engineer at BT Conferencing and a Tier 3 NOC Technician at WildBlue Communications. Desmond's early career includes service in the United States Air Force Security Forces, providing a foundation in technical discipline and customer service.