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Peggy Stiles has extensive experience in the technical support field, with a focus on managing teams and supporting customers with various software products. Beginning their career at Future Tech Consulting as a Customer Support Representative, Peggy has since held various managerial roles at OpenText, including Senior Technical Support Manager and Customer Support Manager. Their responsibilities have encompassed overseeing teams, providing second-level support, and collaborating with development and product management to address customer issues efficiently. Peggy's education includes a degree in Computer Program/Systems Analyst and MCSE Certification from Conestoga College.