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Mark Bybau currently serves as an Adviseur Customer Experience at Rijkswaterstaat since September 2024. Prior to this role, Mark held multiple positions at Coosto from April 2015 to September 2024, including Senior Customer Success Manager, Analyst, Consultant, and Trainer. Experience also includes a position as a Data-analyst and Customer Service professional at Sanoma NL from April 2013 to March 2015, and as a Research Intern at Telegraaf Media Groep. Educational qualifications feature a Master of Science in Communicatiewetenschap with a specialization in Media Psychology, along with a Bachelor of Science in Communicatiewetenschap and a Bachelor of Business Administration in Marketing from Vrije Universiteit Amsterdam and Hogeschool van Amsterdam, respectively. Additional training includes a NIMA B2 certification in Marketing and a Minor in Creativity & Innovation.