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Richard Massingham is a seasoned professional with extensive experience in product management and strategy. Currently serving as Chief Strategy Officer and Head of Product at RightIndem since April 2018, Richard leads the definition and execution of product vision and roadmap, collaborating with stakeholders to enhance product features and client satisfaction while conducting market analysis. Prior roles include Product Manager and Product Delivery Manager at Buying Butler, and various positions at Capital One, where Richard implemented a Customer Correspondence Management solution that delivered significant cost savings. Richard's previous experience encompasses product ownership and business analysis across several companies, including Associated Northcliffe Digital, Alliance Boots, Experian, and Boots, demonstrating a strong ability to drive product development and process improvements through agile methodologies. Richard holds a degree from The Manchester Metropolitan University.