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Breona Jones-Rice is an experienced professional in the technology support field, currently serving as the VIP Support Lead at RightDirection Technology Solutions, LLC since May 2023. Prior roles include Service Desk Analyst at Innovative Management Concepts, Inc. from February 2021 to May 2023, and Personal Computer Support Technician at 22nd Century Technologies Inc. from October 2020 to February 2021. Breona also held positions at Iron Bow Technologies as an Associate Service Desk Technician and at DC Child and Family Services Agency as a Help Desk Support Specialist. Earlier experience includes a role as a Fundraising Specialist at Cre8tive Korner Early Learning. Breona's educational background includes a degree from Syracuse University and a Comptia A+ Certification from The H.O.P.E Project DC, specializing in Information Technology.