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Dawnielle Herrera is currently a Lead Firm Technician at Rightworks with previous experience as a Cloud Service Technician 2. Prior to that, Dawnielle worked as a Break Fix Technician at TEKsystems and as an Amazon Flex Driver at Amazon, where Dawnielle delivered packages on time, showcased excellent customer service skills, and demonstrated reliability and attention to detail. Dawnielle obtained a Google IT Support Certificate from Merit America in August 2022.