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Richard Taylor has a diverse work experience in the customer support and broadcast industry. Richard is currently working as a Technical Customer Support Manager at RideCo. On-Demand Transit since July 2021. Prior to this, they held a position as a Manager, Technical Support at Social Solutions starting from January 2019, where they managed a global team of Technical Support Specialists and was responsible for hiring, training, coordinating customer issues, and reporting on technical support data. Richard also worked as a Technical Support Specialist at Social Solutions from April 2019 to January 2021, providing customer support and coordinating with other teams to resolve complex issues.

Before joining Social Solutions, Richard has worked at Corus Entertainment as a Master Control Operator from November 2014 to August 2017. At CBC, they held multiple roles including Radio Master-Control Operator from May 2012 to September 2014, Presentation Technician from May 2011 to September 2014, and Broadcast Technician from June 2009 to May 2011. Richard'sresponsibilities included overseeing transmission, maintaining continuity of on-air television feeds, video switching, audio mixing, ingesting program material, and operating live VTR.

Richard Taylor obtained a Bachelor of Business Administration - BBA degree in Business Administration from Memorial University of Newfoundland from 2018 to 2024. Prior to that, they attended Humber College from 2008 to 2010, where they pursued Broadcast Television/Videography. In addition to their educational background, Richard has also obtained certifications as a Salesforce Certified Administrator (SCA) from Salesforce in August 2020 and as an Amazon Web Services Cloud Practitioner from Amazon Web Services (AWS) in May 2021.