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Hollie Jones is an accomplished professional with extensive experience in governance and operational management, currently serving as the Head of Process and Governance Communication Services at Ricoh Europe since January 2020. In this role, Hollie leads the development and implementation of strategies, policies, and processes to enhance organizational effectiveness and align office services across EMEA. Prior to this position, Hollie held significant roles at Vodafone, including Senior Service and Operations Governance Manager and IT Change Manager, where responsibilities included managing teams and improving IT change governance frameworks. Earlier career experiences encompass service operations management at TechPulse Group and various roles in property management and lettings, beginning as a Property Manager at Jones Robinson Estate Agents. Hollie holds a 2:1 degree in Creative Advertising with Event Management from the University of West London.