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Ritesh Sharma has worked as a Product Support Management/Technical Account Manager at Ribbon Communications since April 2018. In this role, they handle escalations from Global Tier1/Tier2 Customers and drives process management and operations administration within the team. Ritesh also manages escalation for Global Client hot issues.

Prior to this, Ritesh worked at GlobalLogic as a Consultant from July 2017 to April 2018. Their responsibilities included handling Level 3 product support operations for Global Customers, troubleshooting technical issues, and resolving product defects. Ritesh used Salesforce Ticketing System and Jira to interact with customers and internal stakeholders. Ritesh also served as an Associate Consultant-Engineering at GlobalLogic from March 2010 to June 2017.

Before joining GlobalLogic, Ritesh worked as a Sr Engineer, VoIP at Primus Telecommunications India Ltd from March 2008 to March 2010. Ritesh also worked as a Network Engineer, VoIP NOC at Tata Communication Internet Services Ltd from August 2007 to March 2008 and as a NOC Engineer at Digital Hub India Pvt Ltd from August 2006 to July 2007.

Ritesh Sharma is currently pursuing an Executive MBA at the Indian Institute of Management, Kozhikode from 2021 to 2023. Previously, they obtained a B.Tech degree in Computer Science from Punjab Technical University and Adesh Institute of Engineering and Technology, both from 2002 to 2006. Additionally, Ritesh Sharma has obtained certifications including "TAKE CHARGE OF YOUR TIME" from Brand warikoo in March 2022 and "Cisco Certified Network Associate Routing and Switching (CCNA)" from Cisco in December 2006.