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Herald A. is an experienced Cloud Support Engineer currently working at rhipe, a Crayon company, since September 2023. Prior to this role, Herald served as an M365 Support Engineer at Accenture from July 2021 to September 2023. Herald's career began at Atlantic, Gulf & Pacific Company (AG&P) as an IT Support professional in 2016, followed by positions as a Technical Support Representative at Alorica and a Technical Support Specialist at AMTI (Accent Micro Technologies Inc.). Herald holds a Bachelor of Science degree in Computer Engineering from the University of Batangas, which was completed in March 2016.