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Arvic Musa has extensive experience in technical support and service excellence, specializing in Microsoft 365 products. In a recent role at Upwork, Arvic was part of the NPP - Service Excellence Crew, responsible for reviewing M365 Support cases. Previously, at rhipe a Crayon company, Arvic served as M365 Senior Escalation Team Lead, overseeing support teams and providing advanced troubleshooting guidance on Office 365 issues. Arvic's career also includes positions as M365 Senior Support Ambassador II and I, where responsibilities included resolving escalated tickets and collaborating with product engineers. Earlier experience involved roles at Convergys and TELUS International Philippines, offering support for Microsoft Office 365 and other technical services.