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Billy Wu possesses extensive experience in technical operations and client support, currently serving as the Technical Operations Manager and Senior Client Support Manager at Rhapsody since March 2008. In these roles, Billy demonstrates exceptional leadership by guiding Client Support Managers and application support teams to enhance performance and acting as the primary liaison for Sales and Account Management to facilitate customer onboarding and requests. Previous experience includes roles as Client Support Manager and Support Team Lead, where Billy conducted comprehensive assessments of employee onboarding and managed numerous healthcare interfaces using various protocols. Prior to Rhapsody, Billy worked as a Java software engineer at Accenture, focusing on retail banking systems to optimize payment servicing functions. Billy holds a Bachelor of Science degree in Computer Science from The University of Texas at Austin.