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Michael Hannah is an experienced IT professional currently serving as an Associate Client Service Manager at RFA since 2022. Prior to this role, Michael held positions including Help Desk Manager at JCCA and Support Services Field Engineer at RoundTable Technology, where expertise in mitigating cybersecurity incidents and implementing cloud services was demonstrated. Michael's career includes significant contributions as Information Technology Manager at ArchonOne, where leadership in a $1.5 million IT operations budget was showcased, and as a Senior System Administrator at INVNT Group, where business process improvements resulted in substantial savings. With a solid educational background including an Executive MBA from Quantic School of Business and Technology and a Master of Science in Cyber Security from Southern New Hampshire University, Michael possesses a comprehensive skill set in IT management and cybersecurity.