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Akansha Shukla is an experienced project manager at Rezo.ai since April 2022, specializing in product management within an AI-powered contact center environment and implementation of speech analytics practices. Prior to this role, Akansha served as a Senior Quality Analyst at Great Learning from August 2021 to April 2022, where responsibilities included monitoring sales calls and compiling performance reports. Akansha's career also includes a position as a Quality Assurance Specialist at Concentrix from January 2018 to August 2021, focusing on monitoring interactions across multiple channels to maintain quality standards, and conducting quality sessions to support team performance. Earlier experience as a Quality Auditor and Customer Relations Officer at HGS involved enhancing customer retention through effective strategies and communication. Akansha holds a PGDM in Banking and Financial Support Services from SVKM's Narsee Monjee Institute of Management Studies and a Bachelor of Science in Mathematics from Delhi University.