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Malcolm Govender is a senior operations manager at CCI South Africa with over 16 years of experience in telecommunications and financial services, specializing in contact center management for both onshore and offshore campaigns. At Rewardsco, Malcolm has held various roles, including Outbound Manager and Outbound Supervisor, where responsibilities encompassed team management, sales performance tracking, resource management, and coaching of team managers. Previous experience includes serving as a Telesales Team Leader and Trainer at Bizworks, overseeing sales performance and agent training. Malcolm's expertise lies in campaign setup, performance enhancement, and ensuring alignment with business financial targets.