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Michelle Despres, MA, CSPO, serves as Manager of Customer Experience at RevGen Partners, where key responsibilities include overseeing the ERP SAP program and managing the Managed Services team. Previous roles include Director of Customer Experience at Modern, where Michelle contributed to the company's acquisition by Caterpillar Inc., and Vice President of Customer Experience at CQG, Inc., where a CX department was established under Michelle's leadership. With a strong background in customer experience, change management, and project management, Michelle has also engaged in various internal leadership roles and philanthropic activities, including volunteer work with RevGenerosity. Educational qualifications include a PhD in Philosophy from The Graduate Center, City University of New York, and an MA in English from Southern Connecticut State University.