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Josip Kašnar has a comprehensive background in DevOps and technical support, with a career spanning several years in the IT industry. Since joining ReversingLabs in September 2018, Josip has advanced through various roles, ultimately becoming a Principal DevOps Engineer. Prior experience includes roles at Touch Support, Inc. as a Level 2 Linux Support Technician and Level 1 Linux Support Technician, where responsibilities included providing customer support and troubleshooting server-related issues for multiple web hosting companies. Josip also held positions at Hrvatski Telekom, starting as a Business Customer Service Technician and then as a Sales Representative, focusing on customer subscriptions and technical support. Educational background includes attending Technical School Bjelovar from 2010 to 2014.