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Jeanne Weiss MS, CEM has a diverse work experience in customer success, global customer advocacy, quality management, and service product management. Jeanne currently holds the position of VP of Customer Success at Flexera and Revenera. In their role as Vice President of Revenera Customer Success, they were responsible for driving customer success outcomes, increasing renewal rates, and expanding revenue through cross-sell and up-sell. Jeanne also worked as the Senior Director of Global Customer Advocacy and Quality at Motorola Solutions, where they focused on analyzing customer feedback and driving customer centricity. Prior to that, they held roles in services product management and marketing at Motorola Mobility. With their expertise in customer success and advocacy, they have effectively contributed to the growth and success of various organizations.

Jeanne Weiss MS, CEM(2) has a Master of Business Administration (M.B.A.) degree with a specialization in Marketing from DePaul Driehaus College of Business. Before pursuing their MBA, they completed their Bachelor of Science (BS) degree with a major in Economics/Marketing from Illinois State University.