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Alex Carleton is a seasoned professional in the support and engineering fields, currently serving as the Head of Support at Retool since January 2020. With a proven track record of scaling support organizations, Alex has expanded the team to 28 members and established operations in multiple global locations, including San Francisco, New York City, and London. Prior to this role, Alex held positions as Support Engineering Manager and Founding Support Engineer at Retool, contributing significantly to the company's developer forums. Earlier experience includes serving as Strategic Program Manager and Project Manager at Repertoire Productions and working as a Packaging Engineer at AVSuperfly. Alex holds a Bachelor of Science in Industrial Design, focusing on Product Design and Development, from San Francisco State University.