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Janelle Maskulka is an accomplished Customer Success Manager at Retention Express LLC, where since April 2023, Janelle has been instrumental in leading a team focused on enhancing customer satisfaction and retention. Previously, at KnowFully Learning Group from June 2017 to January 2023, Janelle served as a Customer Care Operations Manager, overseeing customer success for multiple brands and enhancing operational efficiency. Janelle's career includes roles such as Sales Operations Supervisor, Customer Success Agent, and various management positions in retail, showcasing a strong background in customer service, operations management, and strategic sales initiatives. Janelle holds a Bachelor's Degree in Marketing from Bloomsburg University of Pennsylvania and has international educational experience from the University of Buea.