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Mykhailo Frolov possesses extensive experience in customer success management at eSputnik.com and Reteno since July 2020, where responsibilities include ensuring client satisfaction and promoting effective use of marketing automation systems. Mykhailo also has a background in marketing, contributing to the marketing departments of both companies. Mykhailo's educational foundation includes a Bachelor's degree in Computer Science from Dnipro University of Technology, completed in February 2021.