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Richa Dagar is a Payments Product Owner at Retail inMotion since November 2016, responsible for defining product vision and managing product strategy, alongside managing a prioritized product backlog. Previously, Richa served as a Subject Matter Expert, providing technical expertise for the RiM Vector platform and assisting in client onboarding and project rollouts. Additional experience includes roles as a Customer Success Analyst, Team Lead for 2nd Line Support, and Technical Support Representative, with a focus on resolving technical issues and client communication. Prior work includes technical support roles at eir Ireland and IMEC Technologies, as well as customer service at TK Maxx and KFC. Richa holds an Honours Degree in Computing in Mobile Systems and a Bachelor of Honours in Computer Engineering from Technological University Dublin.