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Mark DeGeorge has extensive work experience in the contact center industry. Mark currently holds the position of VP Client Solutions at ResultsCX, starting in 2022. Prior to this, they served as SVP and Lead Consultant at Building a Better Contact Center from 2019 to 2022, where they specialized in Contact Center Best Practices, Strategy Development, and Customer Experience Execution.

Previously, DeGeorge was the VP Account Management at [24]7.ai in 2021, where they focused on creating effortless and personalized customer experiences using AI-powered digital and voice automation products. Mark also has experience in operations, having worked at Amazon from 2019 to 2021 in the Fulfillment Operations role.

Earlier in their career, DeGeorge held senior leadership positions at Alorica from 2013 to 2019, where they were responsible for driving performance excellence and account growth strategies. Mark also served as the Vice President Major Account Management at SYKES Enterprises, Inc. from 2003 to 2012, where they managed relationships with Technology, Retail, Government, and Financial Services clients.

Prior to these roles, DeGeorge held various managerial positions at Stream International, Compaq Computer Corporation, Inacom/Vanstar, and American President Lines. Their experience includes directing P&L sales and operations, developing new relationships, implementing support solutions, and managing call center support and operations.

Overall, Mark DeGeorge has a diverse background in contact center management, operations, and customer experience strategy, with a track record of driving growth and performance excellence.

Mark DeGeorge earned a Bachelor of Arts (BA) degree in Business Administration and Management from Muhlenberg College. Mark also completed leadership development programs at HILS Leadership Development and Situational Leadership, with focuses on service and support, as well as sales. Additionally, they underwent training in the consultative approach at Advance Consulting and gained expertise as a retention coach through TalentKeepers.