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Aldwin Cabral has extensive experience in operations management, currently serving as a Senior Operations Manager at The Results Companies since February 2013. In this role, Aldwin oversees compliance processes, coordinates Voice of the Customer (VOC) programs, and leads local discussions on quality and trends. Previous roles include Operations Manager and Site VOC Manager, where responsibilities included ensuring compliance with VOC scoring guidelines and facilitating continuous improvement initiatives. Prior to this, Aldwin worked as a Team Manager at NCO Group, managing customer service representatives, and held various positions, including Bookkeeper, Sales Associate, and Clinical Instructor. Aldwin holds a Bachelor's degree in Registered Nursing from Bataan Polytechnic State University.