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Kimberly Fosson is a customer-focused individual working to help restaurant operators build controls that lead to higher profit margins. She is Manager of Professional Services where she leads the Support Team in providing world class guidance along with developing processes to aid with reaching resolution goals. She is a very proud Alumni of Virginia Tech graduating with a bachelor’s degree in Hotel and Restaurant Management, holds CompTIA A+ Certification and has completed the Dale Carnegie course earning the Human Relations Champion and the Highest Award for Achievement. Kimberly has over 20 years of experience working in the Hospitality industry. Along with her education, she uses the wide range of knowledge obtained through working various positions in hotels, restaurants, catering and convention centers. Prior to becoming an employee, Kimberly worked closely with Restaurant Magic as one of its customers. She is very proud to have called Restaurant Magic home for 13 years.