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Steffi F. has extensive experience in customer success management and logistics, currently serving as a Customer Success Manager for Mid Market at Responsive, overseeing 63 accounts with an Annual Recurring Revenue of $1.52 million. Previous roles include Customer Success Manager for SMB at Responsive, SSG in Army Transportation and Logistics, and various customer success positions at Rently. Steffi has a solid background in managing client relationships, analyzing customer data for scalable solutions, and ensuring operational efficiency in logistics settings. Other notable experiences include business development at Aviso Inc, sales development at Lattice Engines, and customer service roles at Wells Fargo, Pure Storage, and Target. Steffi holds a Bachelor of Science in Information Technology with Software Engineering from the University of Phoenix.