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Erin Freeman is an experienced project manager and client success professional currently working at Responsive since September 2020, where responsibilities include onboarding clients, conducting training, and conducting quarterly business reviews to enhance client satisfaction. Previous experience includes roles at Clutter, where Erin served as Learning and Development Coordinator and Claims Supervisor, focusing on training programs and team performance management. Additional experience at Squarespace involved coaching customer support teams, and earlier roles at Simple Finance and various nonprofit organizations provided foundational skills in customer relations and community engagement. Erin holds a Bachelor of Arts in Environmental Studies from Eckerd College and has a strong background in developing training strategies and client success initiatives.