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Caitlin Hamlet is an experienced IT professional currently serving as a System Administrator at Resource Management Concepts, Inc. since September 2022. Previous roles include Computer User Support Specialist at PSI Pax, Inc., Information Technology Help Desk Technician at Super Systems Inc, and Operational Specialist at Innovative Management & Technology Approaches, Inc. Caitlin began a career in software engineering at Sabre Systems Inc. and has also held positions in software testing and project assistance at Spalding Consulting, Inc. Education includes a Bachelor of Science in Information Systems from Salisbury University and ongoing studies in Cybersecurity at the College of Southern Maryland, along with an Associate of Science in Business Administration. Expertise spans service desk operations, project management, and system administration.