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Spencer Chapman is a seasoned professional in service management, currently holding the position of Senior Service Manager for Shell Voice Operations at Shell since January 2021. Spencer also serves as a Senior Service Manager at Resonate since 2020. Previous roles include Service and Contracts Manager at Colt Technology Services, where responsibilities encompassed contract and service management for significant wholesale accounts, and Head of Service for UK Carrier at Vodafone Carrier Services, overseeing service relationships and operational profitability for strategic carrier clients. Spencer's extensive experience in the telecommunications sector includes leadership positions at Cable & Wireless Worldwide, focusing on service relationships within the EMEA carrier base and the oil and gas sector across diverse regions. Spencer began developing expertise in the industry with roles at Cable & Wireless, contributing significantly to service delivery and client management in various capacities. Spencer is an alumnus of Salford Polytechnic.