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Marley Escona currently serves as the Director of Operations at MZF Group Inc. since April 2021 while also working as a Customer Service Specialist at ResolvedCX since November 2020, focusing on email support using Kustomer. In addition, Marley holds a position as an E-Commerce Retail Store Project Manager at Upwork since July 2020, where responsibilities include creating daily sales reports and monitoring shipments. Previously, Marley worked as a Customer Service Consultant at MZF Group from November 2020 to April 2021, handling email correspondence through Zendesk and managing order fulfillment via Shopify. Prior experience includes serving as a Payroll Analyst at ADP and as a Customer Service Specialist at Asia Premier One Source Inc.