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Ross Fay currently serves as the Head of Strategy and Collections at Resolvecall Ltd since February 2020, following a role as Strategy & Collections Manager. Prior experience includes leading the Collections department at Webhelp UK and working as a Business Analyst at Virgin Money. Ross's career also encompasses significant positions in credit management at fidélité credit management and operational management at Stormhill. The background includes roles such as Field Operations Manager at the Scotcall Group and Dialler Manager at Scotcall. Ross Fay holds a degree in Civil Law with a focus on Scottish Debt Recovery from the University of Strathclyde.