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Swanny Henry is a Customer Experience Manager at ResMed since September 2023, focusing on mapping non-clinical customer journeys in the EMEA region to enhance services for B2B customers. Previously, Swanny served as Customer Journey Director and Lead at MySense.ai, and held the position of Head of Consumers at SamKnows, where management of a small team was key. Earlier experience includes roles at Deezer in community management, Ralph Lauren in visual operations, LVMH in events coordination, and EIE Global in international marketing. Swanny holds a Postgraduate Certificate in Social Research from Birkbeck, a Master's in Intercultural Relations from Lille 3, and a Bachelor's in International Business from Burgundy School of Business, complemented by further education in art history.