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Dawn Paquette is an accomplished professional with extensive experience in IT services and technical support management. Currently serving as Senior Director of IT Services at ResMed since February 2016, Dawn previously held positions such as Senior Manager of Support Services and Manager of Technical Support at SolarWinds N-able. With a strong background in business program outsourcing at NTT DATA Americas and incident management at BlackBerry, where Dawn managed diverse teams and developed high-quality service programs, Dawn has consistently focused on exceeding program targets and enhancing the client experience. Dawn's early career included roles in program management and customer service at Plan B Solutions and Canadian Springs. Dawn holds a Diploma in Business Administration - Marketing from Nova Scotia Community College.