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Khoa Nguyen is an experienced Change and Service Delivery Manager at Resimac since November 2015, leading support engineers across Sydney and Manila, and ensuring ITIL-aligned processes are maintained. Khoa has held various roles including Change and Release Manager, IT Business Change Analyst, and Business Analyst, focusing on resource allocation, change protocols, and stakeholder engagement. Prior experience at Macquarie Group includes roles as Payments Product Analyst and Online Product Analyst, where Khoa developed product frameworks and enhanced client satisfaction. Additionally, Khoa operated a photography business, managed eCommerce operations at Navman, and supervised guest services at Spotless. Khoa holds degrees in IT, Programming, and Business Management from RMIT University and Sydney Technical High School.