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Beth Cook has extensive work experience in customer success roles. Beth currently works at Resilinc as the Senior Director of Customer Success. Prior to this, they held the position of Director of Customer Success at the same company. Before joining Resilinc, Beth was a Customer Success Manager at Cvent. Beth had a long tenure at Radial Inc., where they worked as a Dropship Services Manager and a Technical Account Manager. Beth also served as an Account Manager at VendorNet. Beth started their career at Censeo Corporation as a Client Service Manager. Beth has previously worked at Digital Federal Credit Union and Hewitt Associates in various roles. Overall, Beth has a strong background in customer success and has developed expertise in managing customer relationships and ensuring their success.

Beth Cook earned a Bachelor's degree in Business, Management, Marketing, and Related Support Services from the University of Central Florida between 1995 and 1999. Beth then pursued their Master of Business Administration (MBA) in the same field at Clark University from 2002 to 2004. In terms of additional certifications, Beth obtained the CXPA Professional Member certification from the Customer Experience Professionals Association (CXPA) in January 2024, and has completed courses in Agile Software Development and Project Management Foundations through LinkedIn in 2020.