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Alexandru Pocol is a Business Analyst and Knowledge Management Team Lead at Resideo, specializing in Salesforce operations with a focus on self-service and case deflection improvements since March 2019. Previously, Alexandru served as a Senior Knowledge Base Specialist at Honeywell, where responsibilities included deploying Knowledge Management processes and establishing new procedures and reports. Experience also includes roles as a Trainer at CGS and Acronis, providing training for customer service and technical support, as well as serving as a Customer Care Agent, addressing customer inquiries and issues.