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Dylan Gladd is a Central Office Manager at Champlain Technology Group since May 2024, responsible for overseeing and maintaining data and voice networks, as well as managing projects and improvements. Prior to this role, Dylan served as a Direct Support Professional at Residential Resources since January 2017, and held various positions in the telecommunications sector, including Change Management Engineer and Customer Repair Technician II at FirstLight Fiber from August 2020 to April 2024, and Internet Technician at PrimeLink, Inc. from February 2019 to August 2020, where responsibilities included troubleshooting network connections and provisioning new equipment. Dylan began a career in warehousing as a Warehouse Worker at Ice Fulfillment Company from July 2014 to April 2016. Educational qualifications include a Bachelor's degree in Computer Security from the State University of New York at Plattsburgh (2017-2019) and an Associate of Arts and Sciences in Computer Information Systems from Clinton Community College (2015-2017).