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Brittany Pendleton is an experienced Service Recovery Manager at Resident since October 2017, overseeing the Customer Care escalations team to address complex customer issues. Previous roles include Social Media Support Manager, VIP Customer Specialist, Customer Success Lead, and Customer Success Agent at ModSquad, Inc. from June 2014 to August 2017, where Brittany provided cross-platform customer support and led a service team. Prior positions include Production Executive and Marketing Coordinator at Arden Park Dental Care, and Marketing/PR roles at Majestic Dental Practice. Brittany also worked as a Support Technician at Henry Schein Practice Solutions, offering technical support for dental software. Brittany holds a Bachelor of Science in Sociology, Philosophy, and Humanities from Utah Valley University.