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Doug is a business and entrepreneurial executive, with extensive technology startup and brick-and-mortar experience. He has dedicated his career to building and leading companies built on principles of culture, sustainability, and brand integrity.

Doug began his career in outdoor apparel and hard goods, working for American retailer Patagonia, Inc., where he held positions in retail management and human resources. In 1999, Doug left Patagonia and transitioned into entrepreneurial roles, joining IMG and later Search123.

Additionally, Doug went on to serve as VP of Operations for AdChek, Inc., a media company, and start-up AdECN, a demand-side advertising exchange (acquired by Microsoft in 2007). Following two years at Microsoft, Otten left to join Gospel Light Publishing and Regal Books, where he led IT, Public Relations and Digital Marketing. Doug’s experience also includes an executive role at Lesson Planet and other operational roles, including at Amazon where he led a top performing distribution station in Amazon Logistics.

Doug has been with RMA for nearly two years. He was hired as Director Operations and was quickly promoted to Chief Operating Officer. In 2022, VP of Marketing was also added to his title.

Doug earned a bachelor’s degree in Communications from California Lutheran University.