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Tracey Pankhurst has a solid background in customer experience strategy and insight consulting. They have held various titles in multiple companies, including Senior CX Strategist at Reputation, Strategic Insight Consultant and Insights Director at InMoment, Senior Insight Manager, and EMEA Team Lead. Prior to these roles, they have also worked as an Account Manager, Senior Research Executive, and Research Assistant in companies like Research by Design Ltd, Discovery Research, and Millward Brown. Their experience spans over a decade in the research and customer experience industry.