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Donna Ganley has extensive experience in training and registration within the healthcare sector, primarily with the University of Pennsylvania Health System since 1999. In the role of Trainer/Analyst, Donna specializes in APM/EMR/RAD systems, providing training for new employees across various levels, including clinical personnel and management. Notable contributions include the development of an Insurance Training Manual and the delivery of interactive courses such as Insurance 101 and Insurance 201. Additionally, Donna has served as an IDX Registration Trainer, ensuring the certification of personnel responsible for patient demographic and insurance data. Previous experience includes roles in hospital registration and administrative support, demonstrating a solid background in patient care and operational efficiency. Donna's educational foundation includes a diploma in Business from Norristown Area High School.