ÂÜÀòÂÒÂ×

Beatrice ElHage is an experienced Technical Support Manager currently at REPORTWISE Consulting since March 2022, where responsibilities include developing a technical support package for SAP applications aimed at enhancing service offerings. Prior to this, Beatrice served as Service Desk Manager at Opal Wave Solutions Ltd from March 2012 to February 2022, where ITIL principles were utilized to establish effective processes for incident management and service delivery. Additionally, experience as a Senior Consultant involved implementing SAP BPC for finance departments and providing integration and support services. Educational qualifications include a Master of Science in Software Development and a Bachelor of Science in Information Technology and Computing from The Open University, as well as a Master of Science in Mathematics from Lebanese University.